Reviews about exchanger Changelly

changelly.com

Reviews 3357

Reviews collected from BestChange and Trustpilot.

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Elijah Gustav
Trustpilot
So their customers service was amazing. I made a mistake and lost my btc in an exchange but not trading the minimum of 100$ worth. They,however, found my transaction got me the coin I was trading for, even though the Amount was under 100. This took maybe 5 minutes max. Good customer service is rare in crypto these days.
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morteza gorbani
Trustpilot
This is the best exchanging for me and others thanks million ..🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻
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Steve
Trustpilot
Changelly customer support was excellent in recovering an amount I sent that was under their exchange threshold. Recovered the funds through the hash of the transaction and even exchanged it to the proper currency that I was seeking.
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Spike
Trustpilot
Just had a chat with Alex. Extremely knowledgeable, courteous and quick to respond. Thank you
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phaalan
Trustpilot
Had trouble with exchanging BTC to ETH on Enjin. The transaction didn't go through as intended. Thought I lost the funds for good. But the support staff helped me and ensured me the funds will be returned (less the transaction fee of course). Good to know you have credability in this crypto exchange.
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Mohammed Al-Dulaimi
Trustpilot
Really good service. I once forgot to write in the memo ID when i was switching BNB to ETH and they managed to recover it for me. It took 2 weeks but they didn’t make me lose value due to price change.
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Jeff Yellin
Trustpilot
I realize they're not the cheapest exchange out there, but you get what you pay for. In my case, I made a mistake. I sent the wrong token to a public address. For much of the crypto world that means the funds would have been lost, and I would have been out of luck. Changelly was quick to respond to my ask for help, and they recovered the funds on my behalf! Do you know what that more than covers? Their fees.
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Steven Castellano
Trustpilot
I recently messed up a transaction in multiple ways. Changelly’s customer service went above and beyond to fix my mistakes and process my exchange. They even went as far as to contact me before fully executing the transaction because they wanted to make sure I was okay with the current exchange rate. Changelly has become my go to service for exchanging crypto. Keep up the great work!
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Andrew
Trustpilot
I exchanged £61.40 worth of Tron into Bitcoin and got only £39.69, this is extortionate that's over 30% in fees!Response to Changelly: It is not that complex using custodial exchanges and fees are typically 1-2%, 30% with you crooks is daylight robbery in anyone's bookUpdate: Changelly has asked for proof of experience to try and take my review down.This is how bad actors behave and Trust Pilot let it happen.I have submitted the info, but I will probably have to prove it further, I have screenshots of account access and transactions as I know what comes next!Please be aware of this guys, they frame it to say to make sure you have had an honest experience, but the bad companies use it to remove your reviews!!!!
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_cryptosensei
Trustpilot
These guys are legit I’ve been doing crypto exchanging with them for a couple years now. Everyone I’ve had a issue they’re right on it. One time I even sent BNB for exchange and forgot my extra id. They were able to recover the funds in the amount of time they told me they would . Highly recommended thanks
FAQ

How to check the cryptocurrency exchanger «Changelly» before starting work

Before starting work, we recommend that you clarify all the information regarding the rules and regulations of the exchange, as well as the AML/KYC policy on the website of the exchanger «Changelly». It is important to familiarize yourself with the requirements for personal identification and possible restrictions when making transactions in advance. If you have any questions about the terms and conditions of the exchange, you can clarify them by contacting the support of «Changelly» through the specified contact information or using the online widget on the website.

Rating and reviews for the crypto exchanger «Changelly»

The rating of the exchanger «Changelly» is formed on the basis of information from users and verified sources with reviews. On our website you can read the overall assessment of the platform to form your own opinion before making transactions.

What should I do if I have problems during the exchange on the site «Changelly»?

If you have problems during the exchange on the site «Changelly», first of all it is recommended to contact the administration of the exchanger. Use the contact information indicated on the site, or contact through the online support widget, which is often located at the bottom of the page.