Reviews about exchanger ChangeNow

مسعود گلی

N/A

15.01.2025 15:36:23

Roger C

N/A

15.01.2025 11:56:07

Emmanuel Chime

ChangeNow is very good and reliable trust them with your funds they are good I love you change now

15.01.2025 11:34:18

I.W

I initiated an exchange of fiat to ETH (base network) 5 days ago. Using simplex as the exchanger through ChangeNOW. I had accidentally put the wrong receiver address in the transaction, putting in a smart contract address instead. Upon realising I reached out to the support team who told me that as it was a smart contract address the exchange won’t go through (which was a big relief). Within about 20 minutes of the transaction taking place I informed the ChangeNOW team of the wallet address that I meant to send it to. I have reached out to them through email, live chat and even through the community telegram. They told me that they will be verifying that I am the owner of the transaction and asked for a bunch of information on day 2. I sent that information through to them immediately, and now I have been left in limbo. Being told that this is a complex case and is being dealt with internally. I am grateful that the transfer didn’t go through to the smart contract and that ChangeNOW has these policies in place. However it has now been 5 days with no ETA as to when I will be sent my funds.I was told that the team have reached out to simplex and are awaiting an update, however when I spoke to simplex this morning they said that they could not locate any such correspondence from ChangeNOW. Which has left me questioning what is being done in the backend.While the customer service team is prompt at responding it feels like nothing is being done in the backend. They keep saying they will update me with but I am not told anything unless I prompt it first. I have used ChangeNOW multiple times in the past with no issue, however when an issue such as this has taken place I feel like nothing is being done to rectify it. It is quite a large transfer for me and this lack of communication and ETA has truly devastating to my mental health. I take responsibility for my error in this, however I have verified through both ChangeNOW and simplex that the fiat was exchanged and the crypto is now sitting with ChangeNOW. I’m not understanding why it takes this many days to just send that crypto to the wallet that I specify. I hope that this gets rectified ASAP and that the team are more transparent with progress rather than keeping things behind closed curtains. I will make an update to this review with the progress as it comes through. Til then I’d say ChangeNOW front end customer service is quick to respond however the back end take way too long to fix issues that realistically should not take this long. I was an advocate for ChangeNOW amongst friends and family in the past but will have to be more weary to recommend the service in the future.I look forward to hearing back and getting this issue fixed ASAP

15.01.2025 11:33:30

Mrspeedy

Alex worked quickly to process my swap that had a delay! Not a penny short from it's purchase price even with a 10 minute delay.

15.01.2025 02:49:40

Lucas Pellegrino

BUG WEBSITE -11€ crypto eth

15.01.2025 02:26:42

Eddie

Had an issue with a failed exchange. Emailed with issues and it was resolved right away

15.01.2025 02:24:29

Jason

Absolutely the easiest way to exchange your crypto. No account needed, just what wallet you want to receive your exchanged crypto. Just send your crypto to the address given and 30 minutes later, you have your needed crypto! I was a bit skeptical at first, but it worked flawlessly!

15.01.2025 02:23:42

László Sándor

N/A

15.01.2025 02:20:26

customer

best swapping

15.01.2025 02:19:32