Reviews about exchanger Changelly

changelly.com

Reviews 3357

Reviews collected from BestChange and Trustpilot.

H
Handy Guy
Trustpilot
Radek was incredible. Was very nice and patient. Was able to resolve my situation in a timely manner and treated me with more respect than my own bank. This is why decentralized exchanges are the future and why people like Radek deserve the highest regard. Thank you again Radek
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Newer Than New
Trustpilot
Update 8/25 When I asked why so many negative reviews on holds, I was told many people were not updating their review. I still haven't even heard from them, and I feel like they are hoping people on hold will just give up. I think they will go out of business within the next year, and take as much crypto with them as possible. Update 6/29 Its been 16 days now. I provided all docs for KYC, including personal information. I am concerned this is a scan between Changelly, Bitpay, and Sumsub, the company that does the KYC. I read Sumsub has Russian ties I WOULD STAY AWAY FROM ANY OF THESE Companies. Not processing, or returning my $700 is theft, and you can't trust a thief.I have made 7 or so transactions without a problem. I use same method, same wallet, and for some reason #8 is under review. It asked for verification, I did that. It said could take 2 minutes. It's now 9 days, and all I get for an answer is it's under review.I'm pretty sure they're just going to keep my money because they're in another country and in bitcoin.
D
Destin
Trustpilot
They always come through.Everytime I send crypto through Changelly, there's always network fees. However, even if I send less than the expected amount or "below the minimum" - I just start a chat with a Live Agent, directly on the website.They usually verify I want the current exchange rate. I say, "Yes" and they send the funds over in less than 15 minutes!
C
CryptoJ
Trustpilot
I had a failed transaction because of an incorrect memo. I messaged support and they replied instnsly over chat and got me sorted within 10 minutes!
C
Crypto Brawnz
Trustpilot
I was skeptical at first but it works and the fees are cheap! Thank you for your service I’ll be using it more often!
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Patrick C
Trustpilot
N/A
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S Smith
Trustpilot
The customer support is top notch. I e had to reach out to them several times and there is rarely ever a delay. The representatives are always kind, professional and helpful. This is my ‘Go-To’ exchange platform. Their app is super user friendly as well.
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Alan Thomson
Trustpilot
the ease and speed when purchasing crypto.And their customer service is unmatched by every contender.Hassle free & no KYC. For a centralized exchange. It is as good as it gets.
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Sonny Rahman
Trustpilot
Changelly has been reliable in most of the transactions. Except for one! I sent my Floki Inus to ERC-20 address instead of BEP by mistake. After contacting them many times, and paying a $100 ETH fine, they told me it might take 20 days to refund and resolve this.The transaction id ends with : ****** 1or4d7It's been over a month, and I still haven't received my refund.Until the case is resolved, I will have to keep this review. I also need to report the incident to Authority, if it's not solved.UPDATED: THIS ISSUE HAS BEEN RESOLVED FINALLY. THANKS CHANGELLY FOR MAKING THE REFUND. NEXT TIME I WILL BE CAREFUL WITH THE NETWORK.
J
Jakub Vladar
Trustpilot
Changelly is legendary, most trustable, without any kind of issues, live support always online. I recommend this site to everyone who need to do anything with crypto. Good work team Changelly! Keep going, you are the best!
FAQ

How to check the cryptocurrency exchanger «Changelly» before starting work

Before starting work, we recommend that you clarify all the information regarding the rules and regulations of the exchange, as well as the AML/KYC policy on the website of the exchanger «Changelly». It is important to familiarize yourself with the requirements for personal identification and possible restrictions when making transactions in advance. If you have any questions about the terms and conditions of the exchange, you can clarify them by contacting the support of «Changelly» through the specified contact information or using the online widget on the website.

Rating and reviews for the crypto exchanger «Changelly»

The rating of the exchanger «Changelly» is formed on the basis of information from users and verified sources with reviews. On our website you can read the overall assessment of the platform to form your own opinion before making transactions.

What should I do if I have problems during the exchange on the site «Changelly»?

If you have problems during the exchange on the site «Changelly», first of all it is recommended to contact the administration of the exchanger. Use the contact information indicated on the site, or contact through the online support widget, which is often located at the bottom of the page.