Reviews about exchanger Changelly

Replies to my issue within minutes and immediately solved my issue, very thankful for that

Hwiwiisudsy

I started an exchange on the 30th of May and it completed after at least 6 chats on the 3rd or June 2024!!!Their system could not detect the memo because of a Space included. I sent the TX Hash and they still took over 3 days to confirm it! I asked for a refund of the $ATOM sent but they decided to go ahead and send the BTC at a fixed rate. I asked what day's rate is being used and how much would I get? I was given a figure and told it had been sent. I waited over 12 hours and had to contact them again before I finally received the wrong amount! I have wasted too much time to try and correct this!!!

N/A

I want to be successful buying more coin and I'm happy to walk you people

I swap on this exchange. 2 Transactions with usdc were processed, on the third one they decided to request kyc. OK, passed, no money sent or refunded. Additional questions answered.Give me my money back!

Never use them. They automatically flag your XMR transaction and even after you provide all requested KYC/AML info they will keep you running in endless loops with automated replies. Support says contact compliance team and compliance team keeps saying we will get back once there is an update. Months? Years? How long should a KYC verification take. Why can't you just reverse if you can't process? Trying to rob users of their crypto in the name of AML/KYC. STAY AWAY from this and never use it through exodus, ledger etc.

I would be very cautious using this exchange. I mistakenly chose the wrong network for my crypto deposit (yes this was on me); however, normally other exchanges I have used in the past where this has happened to me has gladly returned my crypto quicky and without fees, but this exchange has refused to return my crypto. I would be cautious using them as there are better exchanges that are more reasonable and offer the same if not better experience (emphasis on better experience/customer service). I don't like to write poor reviews, but this has been one of the lowest quality service I have receive from a crypto exchange.EDIT: Considering the reply, I will wait for further updates regarding my request (even though it has been 6 months so far with no updates). I would love to delete this review, but will have to leave it up until this is resolved.

I exchanged my money for another cryptocurrency, but the funds never appeared. It's been 24 hours. They keep saying it's stuck with a trading partner. They took over $80k and charged $2k in fees. The cryptocurrency I swapped increased by 15%, but they only released it after it dropped below my initial investment, causing me to miss out on $15k in profit. I lost over $5k. Changelly effectively stole my potential earnings from my investment.

It took a little bit to get use to it but once I figured it out it was great. And it was fast.