Reviews about exchanger Changelly

Exceptional service. I had an issue with low transaction fee that was entirely my fault and the problem was resolved perfectly. Would highly recommend this service.

Super platform to exchange crypto! Wide choice of crypto, reasonable fees and the possibility to exchange a small amount. keep going guys!

Due an error on my part, the transaction did not go through. Jamie, in chat, was very helpful and pleasant to work with and she did exactly what she said she could and would do. It was an exceptional display of professionalism and the error and funds were recovered.

I attempted to convert BTC to Nexo but it failed and when I asked support they instantly resolved my issue with no hassle.

Very quick response to the transaction. Highly recommended. Keep on like that!

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Worked great, super simply for a non-techy like me.

Changelly and Simplex are one of the oldest and best services in the crypto world. I have been using it for long time with great experience. Yes the value you get is not always the best and sometimes you can find better deal. However, you can save time and be rest assured it's fast, secure and great place to use its services to manage your crypto portfolio. Don't listen to stupid reviews. Thank you Changelly.

My transaction was stuck for ~16 hours, so i decided to open a ticket. The status of the transaction was "expired". (It was a swap from ETH to LINK via the live ledger app)I opened a ticket and explained my problem. The support responded within 15 minutes, was very friendly and solved the issue in the following hour.

Just tried to exchange btc for xmr. After sending .02 btc to Changelly I got an email saying my transaction was put on hold for KYC. If I hadn't been through this with Changelly twice in year 2020, I might not be bothered. But this is just harrastment, plain and simple. I have sent Changelly my license, passport selfies and every other type of documentation to prove who I am yet still they ask for these documents again and again and again. Why? Changelly has ~$800 they are not completing my exchange or refunding my btc.After reading Changelly's response, I'm still bothered by what motivated Changelly to immediately put my transaction on hold. As I said in my review Changelly has my license, passport and several selfie they required me to take last year when they put two transactions totaling ~ 2,000 on hold. That process took over a week before my coin was returned to me. Now I have a Coinbase account and I can assure you that Coinbase does not ask me to repeatedly take a photo of my license front and back and a selfie holding my license every time I buy or sell or convert coin. So why does Changelly ask for these photos. I don't think they realize the stress they put their customers under when they put the exchange on hold. My experience with Changelly just has not been pleasant.