Reviews about exchanger Changelly
changelly.com 
How to check the cryptocurrency exchanger «Changelly» before starting work
Before starting work, we recommend that you clarify all the information regarding the rules and regulations of the exchange, as well as the AML/KYC policy on the website of the exchanger «Changelly». It is important to familiarize yourself with the requirements for personal identification and possible restrictions when making transactions in advance. If you have any questions about the terms and conditions of the exchange, you can clarify them by contacting the support of «Changelly» through the specified contact information or using the online widget on the website.
Rating and reviews for the crypto exchanger «Changelly»
The rating of the exchanger «Changelly» is formed on the basis of information from users and verified sources with reviews. On our website you can read the overall assessment of the platform to form your own opinion before making transactions.
What should I do if I have problems during the exchange on the site «Changelly»?
If you have problems during the exchange on the site «Changelly», first of all it is recommended to contact the administration of the exchanger. Use the contact information indicated on the site, or contact through the online support widget, which is often located at the bottom of the page.
Tigran Grigoryan
Edited: I am changing my review about Mercuryo.io and Changelly.com. Objective chronology with exchange in Mercuryo.io. After not receiving exchange transaction on Changelly.com, their support asked me to contact with Mercuryo.io. After contacting during two days their support said me to wait. On third day they said that there are no such transaction, history has been removed (may be technical issue, may be not). After saying that I have recording of whole transaction, my history has been restored. Then after leaving worst reviews and feedbacks, and spending many hours and days with support of Mercuryo and Changelly, after changing priority of my issue on their side (a little bit) in the end they send back to my account on mercuryo my funds, then I withdraw them by myself (on the 9-th day after exchange). This is my history. And changelly is not responsible for mercuryo steps. So I will not make any transaction in exchanges with partnering with Mercuryo.io. Be careful. If I'll have marketplace, I will be responsible for any customer on my place - like ebay.How could it be to let partners work with you and let them make steps against customers like provided by me.
10.08.2021 09:55:22
Consumer
Absolutely elated by the speed of help I received from Alex and team. I needed assistance with a failed transaction from a third party. Alex explained why that transaction failed and how it can be fixed,in milliseconds, booom my transaction showed up! What a relief! Thanks Changelly Team.
10.08.2021 09:41:15
Paul Irwin
Fast, reliable, and on the one time I made an error they worked it out for me, no hassle. Great work!
10.08.2021 09:29:04
Jason S.
I recently made an exchange of BNB to ETH (because where I live, I don't have access to Binance). Unfortunately I entered the wrong memo code by my own error, which meant my request could not be processed, and I "lost" my BNB (which wasn't a small amount). I contacted Changelly Support, and they responded within minutes. I provided them the relevant information, and within a week they recovered my coins and processed my transaction. They did everything they said they would within the stated time frame, and I didn't have to pester them once for status updates -- They routinely kept me updated. I will never use any other exchange service. Thank you Changelly!
06.08.2021 12:38:33
Gilberto Clayton Sanches
In the beginning looked trustworthy, until I tested it and exchange didn't succeeded. I thought I lost money and this was a scam platform. But creating a support ticket and seeing the responses calmed me down. And I saw that I made a mistake in the transaction. After that I the correct steps and exchange was fast and successful.The process is very easy. Keep it up
06.08.2021 12:35:29
Sonja Salpeter
Just recently I gave a good review for changelly.com. However I've got a transaction stuck for 24 hours and I'm not able to get to support to find a solution. What is going on with my transaction and where is support??
03.08.2021 15:31:49
Norman S.
These guys really do go beyond trying to provide you with the stellar customer experience you want. Just ask and they will provide. A+++Norm
28.07.2021 10:42:54
Jonny Poppers
I use changelly all the time to switch my old useless fiat crap into digital nuggets of pure value. Thank you changelly you saved me from the paper demon!
26.07.2021 15:09:41
Nick
Good way to get altcoins not available at other exchanges
26.07.2021 15:09:05
Ольга
Six months ago, I used Nexo app to buy Nexo tokens from Changelly. My payment was successful, but I never received my tokens in my wallet. I blamed Nexo app for this, but they did their own investigation and found it was not their fault. Then , in June, I turned to Changelly's live chat support for help. The customer service replied immediately, and my problem was resolved very quickly. In 2 weeks I received my refund. Thank you guys, your customer service is AMAZING!
26.07.2021 15:03:50