Reviews about exchanger Changelly
changelly.com 
How to check the cryptocurrency exchanger «Changelly» before starting work
Before starting work, we recommend that you clarify all the information regarding the rules and regulations of the exchange, as well as the AML/KYC policy on the website of the exchanger «Changelly». It is important to familiarize yourself with the requirements for personal identification and possible restrictions when making transactions in advance. If you have any questions about the terms and conditions of the exchange, you can clarify them by contacting the support of «Changelly» through the specified contact information or using the online widget on the website.
Rating and reviews for the crypto exchanger «Changelly»
The rating of the exchanger «Changelly» is formed on the basis of information from users and verified sources with reviews. On our website you can read the overall assessment of the platform to form your own opinion before making transactions.
What should I do if I have problems during the exchange on the site «Changelly»?
If you have problems during the exchange on the site «Changelly», first of all it is recommended to contact the administration of the exchanger. Use the contact information indicated on the site, or contact through the online support widget, which is often located at the bottom of the page.
Oren
They are thieves. Do not use. Tried to convert BTC to doje on 1/28. Waited 12 hours while it was “exchanging”. Then it said failed. Was lied to that doje was off the market (it was not, this was hours before that) now, 24 hours later I haven’t received my BTC back. Contacted them over 20 times. These people are thieves and will be contacting a lawyer if I don’t receive my money. Stay far away!!!!UPDATE to reply: cute one guys. I did try and initiate a refund ...4 days ago. Still have yet to be “updated” when I will get back my Refund Or when it’s coming or anything!!!. I have emailed so many times. Contacted support from app, Twitter , etc. for days I have not received a response. Zero. Please spare me with this joke of a response. 28th was days ago and you haven’t updated. A decent company would at least do that. Give me my money back now
01.02.2021 12:10:48
Alistair
I have a transaction that has been stuck on exchanging for a considerable amount of time, over an hour. This usually takes no more than five minutes. I have messaged the live chat to ask why it is taking so long but no one replies, despite all of my messages being marked as read shortly after I send them. I sent a chaser message to ask if someone could 'please reply' but again, the message around 5 minutes after it was sent was then marked as read and I still got no reply. I was just getting totally ignored by customer service and my transaction is still stuck on exchange. What am I meant to do when no one will reply to me? I can't even open a support ticket as that system keeps saying I've not entered a valid email address even though I have. This is terrible service from a company that is currently holding a significant amount of my money.Update: The transaction went through but Changelly still totally ignored the fact in their reply to this review that their staff read my messages and still ignored me. Shocking customer service experience, if you don't want customers to know they're being ignored then at least turn-off read receipts. No matter how busy you are, if you read a message, it only takes 5 seconds to say 'we're busy just now and will reply shortly'. Again, the messages were marked as read and you ignored them...
29.01.2021 16:44:49
Xaver
Hängt vom Wechselpaar ab. Insgesamt ziemlich langsame Tauschbörse und abhängig vom Wechselpaar auch ziemlich teuer. (Unvorteilhafte Wechselkurse)
29.01.2021 15:55:57
Spadesone Farms
N/A
29.01.2021 15:55:48
DeepTea
I recently had an issue with access to my funds, but after I contacted support, we found a solution within minutes. I've never seen such a fast and friendly support on exchanges! 5/5
29.01.2021 15:55:43
Allen M
Since the time I have been with them I've made 2 BTC buys and made several exchanges. Their service(s) were very fast, no glitches or lags in any of the transactions!Great job!
28.01.2021 15:23:57
Luiz Armijos
Excellent platform the interface is unique ,so much to list Amazon technology and voy nice team always help me in any issue thank you guys
28.01.2021 15:18:22
Name Withheld
I updated this review as I had made the mistake on my end. Once I corrected the mistake by deleting my Anti-virus software in order to update the wallet properly, the funds did appear. So sorry Changelly for the error, now your review is correct.
27.01.2021 11:49:42
Customer
Got my 2-FA reset in a few minutes. Fast and polite support!
27.01.2021 11:47:11
Marco-Pascal Grosser
Very good and transparent website for easy and cheap exchange of cryptocurrencies.The customer service is very fast in reply and very helpful.I would totally recommend Changelly.com
27.01.2021 11:45:47