S
Stephan
Did a simple swap from ledger using Changelly, did so in the past with amounts of 30k and 40k USD and without any hassle. This time I swapped 150k and got put on hold. Passed KYC grudgingly but within minutes. Now I am caught in a maelstrom by AML compliance, complied with all demands of proof of funds, even about unrelated transactions. Sending daily friendly reminders and get noncommittal responses along the lines of "please wait". I walked into this trap blindly. I expect a fair warning BEFORE a swap is executed and then put on hold. I expect a transparent and speedy processing of straight forward AML cases. I expect Ledger to step in to improve this situation. I feel sorry for the Changelly AML compliance team as they have to face so much despair from customers. The process and resources need to be enhanced for a better customer outcome. Sending you love, peace and seasons greetings, after all it is just money, not worth getting emotional about. Still it provoked me to write my first trustpilot review. ===Update Jan 9th, 2025, after a month of agony my funds have been released. Maybe the AML team is overloaded, but my funds got released after I asked them to provide me with the address where my funds are being held hostage, mentioned that a transfer of my BTC to a HitBTC address is a bit peculiar and they better not cover up a botched outsourced transaction that went awry by stalling me with an AML smokescreen, since KYC/AML is mostly automated through Sumsub these days. Maybe also my GDPR DSAR request to Sumbub (responded within a day) and Changelly (no response) helped, or my Email to the CEO Jake_ Cormack@changelly. I do not know. Keep up the good vibes!
