Avis sur l'échangeur crypto Changelly

I exchange BTC to NEXO through changelly widget and it showed 0.009 BTC will be 538.295 NEXO and 1.349 NEXO network fee will be withheld.I clicked exchange and sent the BTC. In return I got only 506.149464 NEXO and 27.17 NEXO charged as network fee - despite clearly stating 1.349 for the same when initiating the transfer. Beware of their bait and switch tactics. I contacted their support which put me on hold for a long time and finally had this to say"It seems that you've paid attention to the exchange fee only.The network fee for this transaction seems to be 27.17 Nexo.Everything seems to be just fine.**Next time be more careful, please!**"I took a screenshot of the exchange screen which stated 1.349 as the network fee so make of this what you like. Proceed with caution.I will just be good and use Uniswap from next time like I should have!

Clear feedbacks, prompt actions

Effortless service to make smooth transactions. Great!

Fast and without hassle. Easy to understand with good UX

made a mistake in the message identifier in the exchange transaction. the transaction is stuck. the amount is significant for me, very worried. but the team corrected everything manually and the funds were returned back to the wallet. I had to be nervous, but I am very pleased and grateful. I have been using it for a long time and will continue.

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I made a mistake when exchanging and the funds didn’t go through but I contacted support and in 3 days I received the funds.Thanks

I love this company because they are 100% good and management super perfect.

Best customer service ever !! @John, Irene, Grace n many more.. u guys r great.

Best support ever! very fast solution to the exchange problem. recommend. I will use Changelly in the future