Reseñas sobre la casa de cambio de criptomonedas Changelly

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Servizio clienti velocissimo, cordiale e ottimo. Continuerò a usare changelly. Complimenti

Waiting for support for almost 2 years. A basic transaction can't be done. My funds were moved internally but they say, I have to wait. Wait another 2 years to get my funds back? Waiting for what? It's a basic transaction. Nothing what could not be done within minutes.Small Update to Changelly: I am in contact with the team for about 2 years now. Each time I reach out they say, I have to be patient.Background: Accidentally my funds were moved on the polygon chain instead of ethereum. I have contacted the support several times. I saw my funds were moved internally to another wallet instead of back to me. While I was told they can't move them. I provided my email address so you can check the support conversation.

Exchange rate was good, easy to use, came right back to my wallet quickly

The agent, Grace, responded immediately to my chat to correct a double deposit. The error was corrected manually and my funds went smoothly to my wallet. No waiting, no loss. Professional and courteous service rarely seen these days.

I've used quite a few companies that do what these guys do and this is my go to. Best way to buy crypto with your debit card and get it quickly. I love the fact that these guys give you choices as to different exchanges where the transaction is made such as simplex and banxa, both great. Moon pay has blocked me so i don't like them but they were best rate consistently

Great support to ease worry!! This is all new to me and I made a mistake and sent the wrong token. The staff was very helpful and prompt in getting my refund and guided me to do it correctly. They quote 20 business days for a refund, but I got mine within 1.5 weeks. Will definately use again as I was very nervous but their 24/7 customer service team helped calm my nerves.

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Quick customer service. Accurate and reliable. App works great for intended purposes.

Changelly flagged my wallet as suspicious. I have provided all the KYC as well as confirmation of the source of funds / source of wealth. Then they phished to verify if I own another account, unrelated to this transaction! This is a gross violation of their reach attempting to triangulate funds across multiple accounts. Now they are "investigating" without providing any ETA. Additionally, I have checked both of the addresses against AML risk feed and they are maked as "Low". I sent them the screenshot from SlowMist AML portal which they ignored. At this point I am leaning towards they are holding my funds hostage without a tangible explanation. Do not work with them, they are not professionals. If they cannot tune their AML product they can surely add a human to quickly review the case. Stay away.Update 8/25 - 4th week - no results. ETA unknown for resolution. Considering asset recovery team.Response to Changelly's "response": It's mostly how you approach the matter, and you know it. No details, no ETA, very slow resolution. Understand, if you hold funds for 4 weeks under a Blackbox communication- people come to conclusion *you* are part of a "fraudulent a activity"