Reseñas sobre la casa de cambio de criptomonedas Changelly

I recently used Changelly for several small BTC to USDT transactions without issue. However, things took a turn when I attempted to convert 0.2 BTC on November 4th. My account was suddenly placed on hold due to a KYC (Know Your Customer) check. I provided my ID and all the requested documents promptly, but since then, nothing has happened.After researching online, I found that this seems to be a common issue with Changelly, where users are trapped in an endless KYC loop, making it difficult for them to retrieve their funds. It appears to be a strategy to delay or prevent users from getting their money back.I will be pursuing my funds and have already contacted my legal team. Please be cautious before using Changelly for your transactions – this could happen to you.Transaction ID: pxayry2ufjv65zpyUPDATE TO CHANGELLY’S REPLY:It’s quite amusing that you’re accusing me of nonsense in a reply to a review while failing to address the actual issues. At no point have you mentioned to me that the funds are connected to illicit activities or that you’ve received a claim for them until now. This is incredibly unprofessional and highlights the type of company you are, which is exactly why people should think twice before using your services.I take KYC and AML compliance very seriously, as evidenced by the fact that I provided all necessary documents and have cooperated with you fully every step of the way. Instead of making baseless accusations, I suggest you focus on handling this matter with the professionalism and transparency it deserves.

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I used Ledger's internal swap feature, which connected me with Changelly for a transaction exceeding $10,000. To my surprise, the transaction was immediately placed "on hold" due to a KYC (Know Your Customer) request. I promptly provided all the required documentation within an hour, including proof of the origin of my cryptocurrency.However, over 10 days have now passed, and I have received no meaningful updates or resolution. The only responses I've received from Changelly are vague and repetitive, such as: "Your case is currently being reviewed. We will contact you again as soon as possible."This lack of transparency and communication is deeply concerning, particularly given the significant amount of money involved. At this point, the process feels more like an act of withholding funds than a legitimate compliance check.I will update this review if Changelly resolves my issue, but my confidence in their ability—or willingness—to complete this transaction is diminishing. This experience has been extremely disappointing and has left me questioning the reliability of their services.My swap ID: b3g8jt0qodubmzunUpdate: Although I did all the proof I got a mail from the Compliance team that I'll be blacklisted from this swap and all other swaps in the future. They reversed my swap and I got my BTC back. I'm glad they've send it back after 14 days of reminding them that my case was still not finished. I'll never use the internal swap of Ledger ever again.

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Changelly is great! Working with Crypto now is easier than ever thanks to this platform. Everything is very easy to understand, specially the exchanges. If you have any questions the support team is always ready to help you as well. I finally found the platform that I needed and I'm very thankful for that.

I have used changelly for a while now and having issues like these is truly frustrating and disheartening .I have KYC'd and provided all the proof needed to refund this transactionIt has now been 2 months or longer & I need this money as soon as possible. Could you please refund this exchange, I do not need it to be exchanged, simply refunded . I have provided proof of income where the money for the transaction came from & KYC'd completely with my ID .The support team via email does nothing but send the same response "We are currently reviewing your case and will be in touch as soon as possible." and it has been over two months, at first it was understandable but its been way to long now.I am now worried I am getting completely scammed because if you look up "changelly scam" on google there is a bunch of situations that are almost identical to mine. People start an exchange, complete the kyc & aml then, they just get stuck in an email loop like I am.I will change this review if I get my money back since this is my first and only issue with changelly after using them for years. Hope you understand my worry and impatience .I have also since checked the transaction and it appears they sent my money out of the wallet without paying me a penny.

J'ai fait une transaction (swap de XRP contre USDT) via Changelly sur Ledger Live. On m'annonce une transaction pour laquelle je recevrai 361 usdt. Je n'en ai reçu que 333

It was very easy to buy Bitcoin and send it to any wallet address.You wanted and I also liked the way it was easy to save all addresses.

A friend of mine recommended me to use this app. As soon as I started using this aap I found it very user friendly and helpful.

It's just a generally great app for crypto. It's easy to use, I love the deals and contests. And they don't overload you with emails. They just send the right amount to lyk what's going on with their app/company so YOU don't miss out on any of their exciting deals or opportunities. 😁😁😁