Reseñas sobre la casa de cambio de criptomonedas Changelly

for an error of mine in an operation, i request a refund. It did not take more than 24 hours. The service and attention was highly satisfactory

good exchanger , no issue with it

Outstanding customer support. Were willing to do a one-time only transaction considering I am in the states and didn't know they didn't service Americans yet when I joined. They were highly professional in e-mail responses and very quick to answer questions. I will certainly use this service again once open to customers from the USA. Thanks Changelly Team

Swift and fantastic service received from customer support. Very appreciative of the experience.

Nice and fast exchange. With the new Changelly Pro version I don't experience any problems or lags. 5 stars.

Exchange ID: 9290ke471nlqyx6gI needed an fast exchange BTC to XMR and I decided to use this service. After i sent BTC to they address, i waited about few hours my XMR but received just email. They put my BTC on Hold and i must pass KYC. In KYC policy i read that they accept passport or driving license. I made required photos(corresponded to the standard requirements for identity verification, place with good lights, no blare, in focus etc) and sent them. But they decline my photos with passport and ask same photos but with other ID. If my first photos was bad for you, why i can't make new one, why they didn't wrote me what should i fix(light, focus...) ? And if i haven't driving license? When i made claim, i received just pattern-like answers: you must pass KYC, you must send us other document, you accepted our policy.I read all policy and terms many times, but i couldn't find information about my situation: -if i fail or can't finish KYC procedure , you'll take my money. When i ask about refund, my question ignored.=====================Updated after 1st replay=====================Nice, again pattern-like reply and ignoring of explicit questions. OK, I'll ask you again.I don't need your service anymoreI don't trust your companyI want cancel this exchange operationI want my money back--------------Are you refusing to get my money back?Why do you ignore this question?Why did your legal team ignore my emails?If you are a legally registered company, why do all teams ignore my request of your registered legal address for correspondence?That's your way to avoid judicial proceedings?=================Updated after 2nd replay=================And again all question ignored and template answer.Who you are? Legal registered company ? Ok, why do you hide your legal registered address for correspondence? It should be open information by the law.No phone, no addresses, no business licence, nothing... Your company don't exist in the real world. You think I violate your terms and policies? No problem, let's take our case to the Court. You hold my money, because you think I'm a drug dealer willing to launder the money? No problem, let's contact Competent Authorities, take legal action. But you have no right to take my money and didn't take legal action. My lawyer has already tried to contact your "legal department", but was also ignored. About your policies and terms.Which paragraph I violated, when asking to cancel the exchange procedure and make a refund? I don't ask you to finish the exchange without KYC. --------------------------And one more time. If you think that i'm crime, i break the law, violate terms and policies:WHY YOUR LEGAL DEPARTMENT IGNORE ALL EMAILS FROM ME AND MY LAWYER???WHY THEY DON'T WANT TO TAKE LEGAL ACTION???I know answer for these questionsYOU ARE CRIME, YOU ARE SCAMER, YOU STEAL MY MONEY=================Updated after 3rd reply--------------Now you say that i use fake passport.To sum upI violate your terms and policiesI'm a drug dealer willing to launder the moneyI use fake passportMaybe you have enough reasons to contact Competent Authorities?And you don't do it, because in this case you can't take my money? Thanks for your concern, but i haven't reasons for stress and anxiety. I have a lot of patience and time to take this case to court. I have legal support, and I know that your actions are illegal. Your "legal department" didn't receive any emails? And your live support didn't forward any request from us? That's what I'm talking about.You can ignore all important emails, and I don't have proof of your lies. And you know about this, that's why you hide your legal registered address for correspondence. Give me your legal registered address. You'll 100% receive documents for legal action proceeding and we'll receive proof of delivery.

For customer service and quick response, I give you 100%. Keep it up!

Excellent. Safe. Fast.

Great customer support.I messed up a transaction (my own error) and their support team were able to track the transaction and sort everything out. Contact with support was instantaneous and they had the matter resolved in a matter of minutes.

Extremely fast and helpfull answer! Superb :-)